Efficient
Get real-time answers, write fewer notes, and have less busy-work per call
Effective
Empower your agents to solve member problems the first time
Streamlined
Focus on calls that need live human interaction, automate the ones that don't
Are your agents equipped with the tools they need to succeed?
Let’s face it. Answering member questions can be tough, even in the best of circumstances —especially if they are complex. When a member asks an agent a complex question, chances are it’ll take some time to find the right answer. Why? Because contact center agents have to refer to numerous, scattered sources of information to get what they need.
The bottom line?
Today’s contact center agents are being asked to do more with less, and member experience suffers.
It's easy to see the issue:
66%
of frustrating insurance experiences are related to contact centers, harming STAR rating and member retention
30%
of the time, a member has to call back on the same topic because they are not getting the answers they need
25-40%
the average amount of annual agent turnover driving up hiring and training costs within contact centers
There is a better way.
Experience Trampoline AI & Improve Performance with Every Interaction
Adding Trampoline AI to your existing tech stack amplifies your agents’ potential with compliant, healthcare-specific workflows designed with your unique needs in mind.
“Trampoline AI is exactly what I have been asking for for years.”
-Former VP, Commercial Healthcare
“As a comprehensive platform, TrampolineAI brings tremendous value over single point solutions. I could get everything we need in one place. That is where I would see the value add.”
-IT Director, Healthplan
“Healthcare domain expertise is vital for my organization, and a built-for-healthcare solution like Trampoline AI gives us confidence that important security, regulatory, and privacy considerations will be taken care of appropriately”
-Former COO and SVP of multiple Health Plans
“TrampolineAI is poised to transform the healthcare contact center space —a space that will really benefit from the latest in Generative AI and Machine Learning advancements.”
-Former consultant in healthcare, startups, and technology
“Health plans create lots of documentation for their contact centers to use; but finding and interpreting the right document while on a call with a member is difficult at best. Artificial intelligence tools that are trained in healthcare will revolutionize contact center performance.”
-Experienced Healthcare Contact Center Executive
“Contact center agents face an impossible task of needing the right answer all the time; yet have to search for answers across so many documents and databases, they can’t even focus on the member. TrampolineAI will allow agents to focus on the member first, as answers will be at their fingertips.”
-Former VP of a Healthcare Contact Center
“I think TrampolineAI has tapped into something special here – the ability to use AI to automate and augment across so many areas in our contact center.”
-SVP of a TPA
TrampolineAI. Elevate Every Interaction.
Interested in becoming an Anchor Customer?
Keeping your contact center running smoothly isn't easy.
Healthcare contact centers have to navigate multiple challenges, like the fluctuating seasonality of call volume, seemingly perpetual turnover, and the time-consuming and expensive task of hiring, onboarding, and training new agents to fill the shoes of their predecessors.
